1.15 Summarising and Reflecting

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SUMMARISING AND REFLECTING

The advanced listening skills of summarizing and reflecting help you guide your coachee to allow them to make sense of what they are grappling with.

Summarising means repeating what the coachee has said, taking the main points of the received message and reiterating them. Done in a logical and clear way, it gives the coachee a chance to correct something if necessary.  Summarising is useful as it keeps the coachee focussed on the issue and their thinking progress so far.

Reflecting means closely repeating or paraphrasing what the coachee has said to show comprehesion. Reflection is a powerful skill that can reinforce the thoughts of the coachee.  It allows the coachee to step back and look at an issue objectively.

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