Understanding the arriving process

Getting a visitor arrived quickly and efficiently, while meeting their specific needs, is core to our business success.

We need you to play your part in ensuring customer satisfaction every time.

Take the time to read the step by step guide to arriving below.

This process involves using the Havenstar system, which helps us ensure that our marina’s customers are well looked after. 

From producing reports to help you analyse your customer management, to providing comprehensive yet intuitive client databases, Havenstar’s marina management software makes sure your customer services run smoothly.

Step by step guide

1 Select the vessel.
2 Select boat arrival from the favourites menu.

a Check the arrival date
b Click OK

3 Select a departure date

a Click OK

4 Select berth window 

(to select via the graphic select browse and see Selecting by graphic)
a Select berth location – Marina from the top centre
b Select an available berth from the grid by clicking on it

The berth grid provides detailed information on all of the available berths for the period of stay you have specified and for the length of the boat.
(Providing you do not alter any of the information in the top section of the select berth window other than location/type)
* Fendering – side two of the berth eg P = port
* Booked – name of the next visitor booked to occupy and date for start of stay
* Resident – resident vessel assigned to the berth
* Renewal – resident assigned berth in the future and the associated contract dates
c Click OK

5 Click YES to arrive this boat
6 Set up boats 

Check owner and vessel details are correct and present
a Click next
b Accept this data – click yes

Check in/out options

1 Click attach in the service points window (MeterMacs sites only)

a Select the socket you wish to assign to the berth

b click OK

Visitor payment

1 At this point click next. 

Accept changes and raise invoice – NO

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